Policies
Privacy Policy
This is the web site of Jonathan Adler Enterprises LLC.
Our postal address for web orders is:
Jonathan Adler Web Orders
38-16 Skillman Ave
Long Island City, NY 11101
We can be reached via e-mail here or you can reach us toll free by telephone at 1-800-963-0891.
Customer privacy is very important to us. We promise responsible handling of all sensitive and personal customer information. The following details our policy regarding the information we collect from our customers and its uses. By using this website you agree to the terms of this policy.
Contents:
Copyright
Customer Information
Security
Cookies
Terms and conditions
These Terms and Conditions May Change
Your Account
Shipping
Returns
Returns and Exchanges Procedures
Disclaimer
Indemnification
Gift Wrapping information.
Copyright
Jonathan Adler, Jonathan Adler Furniture, Jonathan Adler Happy Home and jonathanadler.com are all property of Jonathan Adler Enterprises LLC. All images, graphics, text and other content are protected by worldwide copyright and other proprietary laws and treaty provisions. You may not download (except where invited), reproduce, modify, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written authorization from Jonathan Adler Enterprises LLC.
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Customer Information
To place orders from our website and to receive catalogs and other information from us via mail, you must create an account on our website. During the ordering process, we obtain billing, mailing and other information to better serve you as a customer. This information is required in order to shop from our website.
At any time you may edit or update your online account information by logging in and modifying your account. You may also contact us by telephone at 1-800-963-0891 and ask for the Web Sales Manager.
During account set up, you are given the option to receive catalogs, mailings for special offers and/or email notices of special web offers often exclusive to those who join. You may request at any time to be taken off the email list by simply opting out through one of our emails. To be taken off our catalog list, simply contact us via email or by regular mail. Please provide your full name, mailing address, email address, and phone number when making this request.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us or our shipping provider with information regarding orders they have placed on-line.
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Security
This website takes every precaution to protect our customer and user information. We have appropriate security measures in place on the website and in our physical facilities to protect against the loss, misuse or alteration of any information that we have collected from you at our site.
Because our website is an extension of our retail stores, the store, online inventory and customer databases are linked. We do not store credit card numbers from online transactions. Any access to our customer database, shipping, order transaction, customer service and billing is individually password protected and is limited to those employees who need to perform specific functions.
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Cookies
We do not set any cookies, rather something similar to cookies called session variables. This allows us to record which pages users’ access in order to enhance the usability of our site. No other information is collected and usage of this tracking method is in no way linked to any personal identifiable information while on our site.
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Terms and conditions
Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the jonathanadler.com website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the jonathanadler.com website.
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These Terms and Conditions May Change
Jonathan Adler reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the jonathanadler.com Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this Web site.
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Your Account
You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password. Jonathan Adler reserves the right to refuse service, terminate accounts remove or edit content or cancel orders.
By placing an order, you warrant that you are over 18 years of age, and that you are providing Jonathan Adler with accurate, truthful information and that you have the authority to place the order.
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Shipping
Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 24-48 hours if the merchandise is in stock. In the case of backordered items your shipping invoice will reflect which items are pending and they will be shipped to you as soon as they become available, therefore items ordered together may not always be shipped together. The exact shipping cost for your order will be added and displayed at checkout.
All orders are subject to availability. If your order can not be filled because the item is out of stock, you will be notified via email and the item will be taken off of your order.
* Please note that Two Day and Overnight Delivery refers only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within one day of ordering, some orders take additional time.
Any questions regarding your shipment may be e-mailed to customerservice@jonathanadler.com.
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Returns
Merchandise, with the exception of lighting and furniture, may be sent back for exchange or store credit within 30 days of purchase.
Lighting and Furniture Returns: Every item in our lighting and furniture collections is carefully inspected before leaving our warehouse. In the event that damage occurs in transit, or if you discover any defect in manufacturing, please contact us at 800-963-0891 within 7 days. Upon return, your merchandise will be inspected. In certain circumstances, a usage or restocking fee of 15% may apply.
Please note: Custom orders may not be returned, special offers may not be returned or exchanged, and sale merchandise is Final sale and not returnable.
Shipping charges apply for ALL returns and exchanges. Merchandise may be returned via the website (return address is below) or any of our store locations.
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Returns and Exchanges Procedures
1. Before sending out your return/exchange package, please click "Your Account" to log in and locate the appropriate order under "Order History". Scroll down to "Create Return Request", select the items and reasons for the return and click "Create". Click the assigned RMA# to print a return slip.
2. Please write very visibly your RMA # on the outside of the package.
3. Include a copy of the return slip with your package.
4. Pack and securely seal the merchandise in the original package if possible.
5. Address the package to:
Jonathan Adler Web Orders
Attn: Returns
38-16 Skillman Ave
Long Island City, NY 11101
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Disclaimer
This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Jonathan Adler shall not be liable for any damages of any kind related to your use of this site.
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Indemnification
You agree to defend, indemnify and hold Jonathan Adler Enterprises LLC harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.
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