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JONATHAN ADLER ACCESSIBILITY STATEMENT

JONATHAN ADLER ACCESSIBILITY STATEMENT

Accessibility Assistance. If you have difficulty using or accessing any element of this website or on any Jonathan Adler mobile app or tool, please feel free to call us at 800-963-0891 or email us at customerservice@jonathanadler.com and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law (for example, through telephone support).

 

Goal of being Better For All.SM Jonathan Adler desires to provide a positive customer experience to all our customers, and we aim to promote accessibility and inclusion. Our goal is to permit our customers to successfully gather information and transact business through our website.
Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to make your use of Jonathan Adler's website a successful and enjoyable experience.

 

Actions. We are taking a variety of steps and devoting resources to further enhance the accessibility of our website.

 

Ongoing Effort. Although we are proud of the efforts that we have completed and that are in-progress, we at Jonathan Adler view accessibility as an ongoing effort.

 

Feedback. Please contact us if you have any feedback or suggestions as to how we could improve the accessibility of this website

RETURN & EXCHANGE POLICY

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We want you to love your purchase. If for any reason you don't, you may return most new and unused items within 30 days of receipt for a full refund or merchandise exchange, with proof of purchase. Damages must be reported within 48 hours of receipt. Refunds are credited in the original form of payment. Please note that shipping charges are non-refundable. For all eligible returns, customers are responsible for shipping charges.

RETURN ELIGIBILITY

Items must be new, unused, and in original packaging with original tags to qualify for a refund or exchange. To receive a full refund on bedding, all packaging must be unopened. When returning pottery, please carefully pack your item to ensure it is not damaged in transit.

The below categories are final sale and cannot be returned, cancelled, or exchanged:

  • Furniture
  • Lighting
  • Art
  • Wallpaper
  • JA Finds
  • Customized/Design Your Own Items
  • Final Sale Items (identified by a price ending in $0.99)
  • Items Marked “Non-Returnable” (clearly indicated on the product page)
  • Gift Cards/E-Gift Cards

Additionally, all orders placed through International Checkout are final sale and cannot be returned or exchanged.

GIFT RETURNS

No need to let the gift giver know about the return; we are happy to issue store credit equivalent to the merchandise total directly to you! To process a gift return, call our Customer Service team at 800.963.0891. You may return gifts from your Wedding or Gift Registry up to 30 days after your event. Proof of purchase required.

WEBSITE RETURNS TO OUR STORES

Want to make an in-store return of an item purchased online? Our stores will gladly accept your return and issue a store credit.

EXTENDED HOLIDAY RETURN POLICY

You may return orders placed between November 1 and December 25 until January 24. These items must meet all return eligibility requirements (listed above).

HOW TO RETURN YOUR PRODUCT

NOTE: We cannot receive or process returns without an RMA number.

  • Call customer service at 1.800.963.0891 to receive an RMA number.
  • Write your RMA number on the outside of the package.
  • Pack and securely seal the merchandise in the original shipping package if possible.

Address the package to:
Jonathan Adler Returns
2568 HWY 321 South
Newton, NC 28658